How to Become a Retail Store Manager

Role & Responsibility

Store Manager’s job is to supervise the day-to-day operation of a store, ensuring the operations runs smoothly and successfully meets the store profitability and/or sales goals. They are also answerable for all aspects of service, so must maintain good staff discipline, confidence and, most importantly, excellent customer service.

Responsibilities of a Store Manager include:

• Recruiting and managing staff members
• Managing customer queries and complaints, and dealing with them appropriately
• Analyzing figures and store performance
• Controlling budgets and maintaining costs
• Serving customers as, and when, required

How much they make

This depends a lot on what kind of product/service you are in and what sort of company you are hired to manage. According to PayScale, salary ranges from 20K to 60K per month. Pay will vary depending on experience, qualifications and skill set.

Career Progression

Retail Associate – Store Manager – Area Operations Manager

Job Skills Required

• Excellent customer service skills
• Leadership Skills
• Enthusiasm, and the ability to build morale and motivate your team
• Initiative and a cool head under pressure
• Time management is essential
• Ability to go above and beyond the call of duty to ensure superior service
• Math and Budgeting
• Analytical Skills
•  Decision-Making Skills

What’s it really like?

I’ve always adored working with people, so retail is the perfect industry for me. I began as a Retail Associate and worked my way up from there. The best thing about being a Store Manager is building an enthusiastic team around you, and the satisfaction you get from happy and delighted customers is incredible. It can be distressing, and it’s a big responsibility, however, in the event that you’re looking for a fast-paced and rewarding career, I’d definitely recommend a career in Retail Management.